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I paid £7k for a TV but firm went bust: What are my rights?

Sumary of I paid £7k for a TV but firm went bust: What are my rights?:

  • Olufsen at Harrods had gone into liquidation and that I should contact the liquidator as it was now operated by another company…
  • The liquidator confirmed the company no longer operated and he could see little or no hope to recover the money I had paid for the TV which I had been assured was in storage in a warehouse in Milton Keynes…
  • The reason you had chosen to shop with the firm is because they had previously supplied and arranged installation of ceiling speakers in an en-suite bathroom at your home in 2019…
  • After various discussions and a site visit by a company called Smart Homeworks, who would carry out the installation, you agreed to purchase the TV prior to the closure of the retail outlet…
  • ‘The current company running B&O at Harrods concession is now a different company from NuConnect Ltd and we do not have access to NuConnect’s warehouse and/or database.’ GRACE ON THE CASE Our weekly column sees This is Money consumer expert Grace Gausden tackles reader problems and shines the light on companies doing both good and bad…
  • How to get a refund when a company goes bust Fortunately, in your situation, you managed to get the product you had paid for after the firm installing it had gone into administration…
  • While others in a similar scenario may not have been so lucky, there are a couple of ways you can try and get your money back…
  • If a business has gone into liquidation, you should write to the administrator dealing with it to register your claim, explaining exactly how much money you’re owed, and what it’s for…
  • This is known as registering a claim as a creditor and means you will be added to a list of all the people the company owes money to…
  • Another way to get money back is if you have paid on your credit card as you will have protection under Section 75 of the Consumer Credit Act…
  • Section 75 offers protection for items or services valued from £100 to £30,000, of which at least part of the purchase was made with a credit card….

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