Working culture has changed – can the public sector keep up?

working culture has changed can the public sector keep up

Sumary of Working culture has changed – can the public sector keep up?:

  • When the pandemic hit, many of the UK’s 5.7 million public sector employees took part in the largest remote working experiment in history.
  • The need to provide UK citizens with vital public services in the midst of an unprecedented healthcare emergency required the rapid adoption of specialised IT equipment and collaboration tools, practically overnight.
  • It was a herculean task, with a great deal at stake: the failure of vital healthcare, policing or judicial services would seriously damage the public’s trust in the institutions that provide them.
  • According to the Office for National Statistics 42% of public sector workers worked flexible hours in 2018, compared with 21% of private sector workers.
  • However, only 3% of public sector workers reported that they worked mainly from home, compared with 17% of people in the private sector.
  • Given how quickly remote working was introduced, it’s hardly surprising that some public sector areas found it more difficult to adapt than others, especially those that were tied to physical locations, dependent on outdated software, or whose processes were primarily paper-based.
  • Cloud-based tools, however, have helped to maintain many services, for example, by allowing many GPs to carry out remote appointments when strict social distancing guidelines made face-to-face ones less possible.
  • Kam Patel, senior director of public sector UK at ServiceNow, a leading digital workflow provider, says that the cloud has also proven instrumental in the UK’s rollout of the Covid-19 vaccine, mainly because it allowed organisations “to scale up without worrying about whether data centres can cope”.

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