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For e-tailers, third-party logistics service providers take centre stage in delivering customer satisfaction

Sumary of For e-tailers, third-party logistics service providers take centre stage in delivering customer satisfaction:

  • Sumary of For e-tailers, third-party logistics service providers take centre stage in delivering customer satisfaction:.
  • As online retail goes mainstream, growing from 3 per cent of overall retail penetration in CY 2019 to 5 per cent in CY 2020 and estimated to reach 11 per cent at $140 billion in CY 2025, delivery will become a key differentiator for brands and platforms to improve customer satisfaction…
  • The preferences and expectations of digitally mature online shoppers are shifting from discounts and product assortment-led parameters to convenience such as ‘Faster Delivery’, ‘Safety &..
  • Hygienic experience.’ The emergence of digitally native brands over the last few years combined with Covid-19 pandemic has accelerated the digital journey of traditional brands and retailers…
  • However, owing to smaller scale, there is a need for partnerships with third party logistics platforms for last-mile fulfilment, to provide best-in-class delivery experience in order to drive customer satisfaction, reveals the Delivery Delight Index by RedSeer and Shadowfax…
  • The Index is a result of 9,000 consumer surveys covering 34 players across four types of platform – e-tailing marketplaces, hyperlocal marketplaces, digitally native brands and traditional brands/retailers….

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