Tips And ‘Service With A Smile’ Rules Fuel Sex Harassment In Restaurants, Study Says

tips and service with a smile rules fuel sex harassment in restaurants study says

Sumary of Tips And ‘Service With A Smile’ Rules Fuel Sex Harassment In Restaurants, Study Says:

  • A combination of dependency on tips and requirements to appear positive on the job — “service with a smile” — contributes to a culture of sexual harassment in the service industry, a new study says.
  • Chiu/AP A combination of dependency on tips and requirements to appear positive on the job — “service with a smile” — contributes to a culture of sexual harassment in the service industry, a new study says.
  • More than 70% of female restaurant employees have been sexually harassed, one recent survey found, and half experience sexual harassment on a weekly basis, according to another.
  • Harassment complaints come to the Equal Employment Opportunity Commission from restaurant industry workers more often than from any other sector.
  • “Much of the research and media attention has focused on why organizational insiders, or other employees engage in sexual harassment.
  • It really didn’t address why service employees were likely to face sexual harassment from organizational outsiders, like customers,” said Timothy Kundro, a professor at Notre Dame’s Mendoza College of Business.
  • First, Kundro and his co-authors surveyed 92 full-time service employees about their income, whether they were required to appear positive at work and how frequently they experienced sexual harassment.
  • While women make up roughly half of restaurant employees overall, they are about two-thirds of tipped employees, who report sexual harassment at higher rates than their nontipped colleagues.

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